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Case Study Library

Proven BPO pods for finance, SaaS, healthcare, and apparel

Explore how Sri Lankan delivery squads integrate with finance, payroll, CX, and compliance teams to deliver measurable lift. Each case study includes scope, playbook, and outcome metrics.

Cycle time gains
Payroll cycle time cut by 30%
Compliance wins
Audit-ready evidence & QA logs
Scale velocity
Start in 3-5 business days, full handover in 4-6 weeks

Benchmarked pods, transparent KPIs

Every engagement pairs Sri Lankan pod leads with your finance, operations, or CX owners. We document scope, build SOPs, and deliver insights that keep leadership reporting confident.

  • Playbooks cover onboarding, tooling, and handoffs per industry.
  • Metrics stack into dashboards for cycle time, QA, and compliance evidence.
  • Shared pod leads run daily standups with clear next actions and blockers.

What’s inside each case study

  • Baseline problem statements and target KPIs
  • Team composition and tooling stack used
  • Timeline from onboarding to steady state
  • Controls, QA, and governance snapshots
Request full pack

Engagement snapshots by sector

Filter by industry anchors or share highlights with stakeholders to prioritise the next pod rollout.

Discuss a similar scope
Apparel payroll transformation dashboard visual
Apparel

Apparel Payroll Transformation (180 staff)

Implemented shift/OT rules, attendance integrations, and monthly compliance for a mid-size apparel manufacturer.

Outcome

Zero-delay EPF/ETF filings and 30% cut in payroll cycle time

0 employees
TAT ↓ 0%
Errors ↓ 0%
SaaS billing and close process visual
IT & SaaS

SaaS Subscription Billing & Close

Automated invoicing, reconciliations, and support desk triage for a regional SaaS vendor.

Outcome

On-time monthly close with revenue recognition support

Close on day +0
Support tickets SLA 0%
Healthcare payroll and audit readiness workflow context
Healthcare

Hospital Audit Readiness & Payroll

Standardized documentation, improved monthly reporting, and ensured timely staff payroll for a provincial hospital.

Outcome

Accreditation passed on first attempt; payroll stabilised

Audit findings ↓ 0%
Payroll SLA 0%
Fintech KYC support and compliance operations visual
Finance

Fintech Back-Office KYC Support

Set up KYC document verification, escalation workflows, and reporting for a fintech scale-up.

Outcome

KYC backlog cleared with robust SOPs and QA

Backlog cleared in 0 weeks
QA cadence with documented SOP sign-off
Exporter compliance and costing controls visual
Apparel

Exporter Compliance & Costing Controls

Implemented BOI/Customs coordination and improved costing processes for an exporter.

Outcome

Improved pricing controls and export documentation accuracy

Pricing errors ↓ 0%
Docs rework ↓ 0%
Multi-entity close and board reporting visual
Finance

Multi-entity Close & Board Reporting

Delivered monthly close, RAMIS returns support, and consolidated board packs for a holding group.

Outcome

Consolidated reporting and faster decision cycles

Close on day +0
Board pack TAT ↓ 0%
Work starts in 3-5 business days; full handover in 4-6 weeks

Ready to replicate these outcomes?

Book a free 30-minute consultation to review playbooks, resourcing plans, and calculator outputs tailored to your pipeline.

Frequently asked questions

What industries do your BPO case studies cover?

WinCore case studies span apparel manufacturing, IT & SaaS, finance & banking, and healthcare. The four verticals where Sri Lankan delivery pods are most active.

How long does it take to replicate these outcomes?

Work starts within 3-5 business days of contract signing, and full handover takes 4-6 weeks. Case studies include timeline breakdowns from initial scope to first full delivery cycle.

Can I request a case study relevant to my industry?

Yes. Contact us with your vertical and workflow requirements and we will assemble a curated pack with the most relevant engagement examples and KPI benchmarks.

Are the KPIs in the case studies independently verified?

KPIs are based on client-reported data collected under signed delivery agreements. We note the measurement basis for each metric within the case study.

Need a tailored case study?

Share your current workflow, tooling, and compliance requirements. We’ll assemble relevant case studies and a pod blueprint for you.