Finance & Operations Outsourcing for Growth
Outsource accounting, payroll, and back-office operations to a Sri Lankan partner with RAMIS/EPF/ETF expertise. Reduce operational costs by 40–60% while staying fully compliant.
Why operators choose WinCore BPO
Compliance-first pods, tri-lingual support, and agile handoffs for finance and customer operations scale-ups.
Regulatory guardrails
RAMIS, EPF/ETF, BOI, and VAT processes built into every handoff so nothing slips through.
Industry-trained pods
Dedicated apparel, finance, healthcare, and SaaS teams with English/Sinhala/Tamil coverage.
Time zone advantage
GMT+5:30 coverage with optional UK overlap, weekend support, and overnight escalation.
Industries we currently operate
Tailored workflows, SOPs, and QA packs for each vertical ensure we spin up in weeks—not quarters.
Build a pod that mirrors your in-house playbook
Start with core processes and layer on analytics, customer experience, and compliance support as you scale. Each accordion below includes a preview—tap to expand the full scope.
- SOP deep-dive and knowledge capture
- Parallel run with QA scoring & exceptions log
- Steady-state cadence with CX/finance SLAs
Finance & accounting podsMonth-end close, RAMIS, VAT, and board reporting run by chartered accountants.
Month-end close, RAMIS, VAT, and board reporting run by chartered accountants.
- Daily bookkeeping with approvals
- Close packs with commentary by day +5
- Regulatory submissions & tracker upkeep
Workforce management & payrollFactory-scale payroll with shift hours, overtime, EPF/ETF, gratuity, and compliance dashboards.
Factory-scale payroll with shift hours, overtime, EPF/ETF, gratuity, and compliance dashboards.
- Bio-metric and attendance integrations
- Payroll QA with variance flags
- Compliance calendar & filings
Customer experience desksL1/L2 ticketing, live chat, and voice support with QA scorecards and sentiment insights.
L1/L2 ticketing, live chat, and voice support with QA scorecards and sentiment insights.
- Omni-channel queue management
- Service recovery playbooks
- Weekly CX and NPS snapshots
Compliance & documentationKYC, BOI/SLPA filings, and audit-ready document gaps surfaced before regulators ask.
KYC, BOI/SLPA filings, and audit-ready document gaps surfaced before regulators ask.
- Document control tower & logs
- Escalation workflows and RCA templates
- Audit rehearsal and evidence packs
Proof across sectors
From clearing KYC backlogs in three weeks to stabilising apparel payroll accuracy, our pods plug into existing workflows and deliver measurable outcomes.
Apparel payroll transformation
Automated allowance rules, doubled QA, and added compliance dashboards for 180-staff factory.
Fintech KYC backlog clearance
Implemented 24/7 pods, QA rubrics, and escalation tiers to meet regulator deadline.
Healthcare audit readiness
Introduced evidence pack library, payroll QA, and compliance calendar sync for hospital group.
SaaS close acceleration
Close packs, revenue recognition support, and ARR dashboards delivered monthly.
Trusted by regional operators
Logos representative of clients and partners we have supported across finance, apparel, healthcare, and technology.
Ready to scope your shared service pod?
Share your current process handoffs and we will return a tailored squad plan, tooling stack, and steady-state cost outline.