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📈 BPO Case Studies

Proven BPO outcomes for finance, SaaS, healthcare, and apparel

Explore Sri Lanka pods delivering compliant finance ops, support desks, and audit-ready reporting with measurable lift.

Cycle time ↓ 30%
Payroll & close acceleration across sectors
QA cadence documented
Regulated workflows with audit-ready SOPs
Onboarded in 3 weeks
Playbooks, tooling, and pod staffing delivered fast

Benchmarked pods with accountable KPIs

Each engagement pairs Sri Lankan pod leads with your finance, operations, or CX owners. We document scope, build SOPs, and deliver insights that keep leadership reporting confident.

  • Playbooks cover onboarding, tooling, and handoffs per industry.
  • Metrics stack into dashboards for cycle time, QA, and compliance evidence.
  • Shared pod leads run daily standups recap with clear next actions and blockers.

What’s inside each case study

  • Baseline problem statements and target KPIs
  • Team composition and tooling stack used
  • Timeline from onboarding to steady state
  • Controls, QA, and governance snapshots

Engagement snapshots by sector

Tap into finance, CX, and compliance pods delivering measurable lift. Download or share highlights with stakeholders.

Apparel

Apparel Payroll Transformation (180 staff)

Implemented shift/OT rules, attendance integrations, and monthly compliance for a mid-size apparel manufacturer.

Outcome

Zero‑delay EPF/ETF filings and 30% cut in payroll cycle time

180 employees
TAT ↓ 30%
Errors ↓ 95%
IT & SaaS

SaaS Subscription Billing & Close

Automated invoicing, reconciliations, and support desk triage for a regional SaaS vendor.

Outcome

On‑time monthly close with revenue recognition support

Close on day +5
Support tickets SLA 98%
Healthcare

Hospital Audit Readiness & Payroll

Standardized documentation, improved monthly reporting, and ensured timely staff payroll for a provincial hospital.

Outcome

Accreditation passed on first attempt; payroll stabilized

Audit findings ↓ 80%
Payroll SLA 100%
Finance

Fintech Back‑Office KYC Support

Set up KYC document verification, escalation workflows, and reporting for a fintech scale-up.

Outcome

KYC backlog cleared with robust SOPs and QA

Backlog cleared in 3 weeks
QA cadence with documented SOP sign-off
Apparel

Exporter Compliance & Costing Controls

Implemented BOI/Customs coordination and improved costing processes for an exporter.

Outcome

Improved pricing controls and export documentation accuracy

Pricing errors ↓ 90%
Docs rework ↓ 70%
Finance

Multi‑entity Close & Board Reporting

Delivered monthly close, RAMIS returns support, and consolidated board packs for a holding group.

Outcome

Consolidated reporting and faster decision cycles

Close on day +7
Board pack TAT ↓ 40%
92% renewal rate across BPO pods

Signals that the pod model sticks

From compliance audits to net promoter lifts, we chase the numbers that matter for finance and operations leaders.

Evidence packs in <5 days

Audit-ready documentation

Repeat SOC & RAMIS audits passed with templated controls and versioned SOPs.

+18 point average lift

Support CSAT improvements

Pods pair release-note runbooks with QA scoring to keep agents sprint aware.

10 hrs/week returned

Leadership reporting time saved

Consolidated dashboards with commentary free up CFOs and COOs for strategic work.

<30 min triage windows

Escalation responsiveness

Shared Slack channels and on-call rotas keep blockers cleared fast.

Trusted by regional operators

Logos representative of clients and partners we have supported across finance, apparel, healthcare, and technology.

Ready to replicate these results?

Share your operational context and we’ll recommend the right pod mix, staffing plan, and go-live schedule.

Sri Lanka BPO Company | Accounting & Payroll Outsourcing | WinCore