Terms of Service

1. Acceptance of Terms

By accessing and using services provided by WinCore Pvt Ltd ("WinCore"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

WinCore provides professional accounting, tax preparation, business registration, payroll management, auditing, HR services, and virtual assistant services to businesses and individuals in Sri Lanka.

2.1 Professional Services Include:

• Bookkeeping and accounting services
• Income tax preparation and filing
• Company registration and secretarial services
• Payroll processing and management
• Audit and assurance services
• HR consulting and management
• Virtual assistant services
• Website development and digital support services

3. Client Responsibilities

3.1 Information Accuracy

Clients must provide accurate, complete, and timely information required for service delivery. WinCore is not responsible for errors resulting from incomplete or inaccurate client information.

3.2 Document Provision

Clients must provide all necessary documents, records, and authorizations required for service completion within agreed timeframes.

3.3 Compliance

Clients remain ultimately responsible for compliance with all applicable laws and regulations, even when using our services.

4. Service Delivery and Timelines

4.1 Service Timelines

Service delivery timelines are estimates based on normal processing conditions. Delays may occur due to:

• Incomplete or late client information
• Government processing delays
• Third-party dependencies
• Force majeure events

4.2 Service Modifications

WinCore reserves the right to modify service offerings, pricing, and terms with 30 days' notice to existing clients.

5. Payment Terms

Unless otherwise agreed in a signed proposal, statement of work, or engagement letter, the payment terms in this section apply to all services provided by WinCore Pvt Ltd.

5.1 Fees and Charges

Service fees are as quoted in service agreements. Payment terms are typically 30 days from invoice date unless otherwise agreed in writing.

5.2 Currency

Unless expressly stated otherwise in writing, all service fees, retainers, taxes, and reimbursable expenses are quoted and payable in Sri Lankan Rupees (LKR).

5.3 Late Payments

Late payment charges of 1.5% per month may apply to overdue amounts. Services may be suspended for accounts over 60 days overdue.

6. Confidentiality and Data Protection

6.1 Client Confidentiality

WinCore maintains strict confidentiality of all client information in accordance with professional accounting standards and Sri Lankan privacy laws.

6.2 Data Security

We implement appropriate technical and organizational measures to protect client data. However, no system is 100% secure, and clients acknowledge this inherent risk.

7. Intellectual Property and Deliverables

7.1 Work Product Rights

Subject to full payment of all applicable fees, the client receives the rights expressly granted in the relevant proposal or statement of work for deliverables created specifically for that engagement.

7.2 Pre-Existing Materials

WinCore retains ownership of its pre-existing materials, templates, methodologies, software, automation assets, know-how, and other proprietary tools used to perform the services. No ownership transfer is implied unless expressly agreed in writing.

8. Disclaimer of Warranties

Services are provided using reasonable professional skill and care, but except as expressly stated in a signed engagement letter, they are provided without warranties of uninterrupted availability, regulator approval, or any specific commercial, tax, or legal outcome.

9. Limitation of Liability

9.1 Professional Standards

Our services are provided in accordance with generally accepted accounting principles and professional standards in Sri Lanka.

9.2 Liability Limits

WinCore's total liability for any claim shall not exceed the fees paid in the preceding 12 months for the specific service giving rise to the claim.

9.3 Excluded Damages

WinCore shall not be liable for indirect, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or loss of data.

10. Professional Standards and Ethics

WinCore adheres to the ethical standards set by the Institute of Chartered Accountants of Sri Lanka (ICASL) and relevant professional bodies.

11. Force Majeure

Neither party is liable for delay or failure to perform obligations caused by events beyond reasonable control, including natural disasters, telecommunications failures, cyber incidents, labor disruptions, government action, or delays in third-party and public-sector systems.

12. Termination

12.1 Termination by Client

Clients may terminate services with 30 days' written notice. Fees for completed work remain payable.

12.2 Termination by WinCore

WinCore may terminate services with 30 days' written notice, or immediately where there is material breach, persistent non-payment, unlawful conduct, or a professional or regulatory obligation requiring withdrawal.

13. Governing Law

These terms are governed by the laws of Sri Lanka. Any disputes shall be resolved through arbitration in Colombo, Sri Lanka.

14. Amendments to These Terms

WinCore may update these Terms of Service from time to time. For active client engagements, material updates will be communicated using the client's registered contact details or through the applicable client portal at least 30 days before they take effect, unless an earlier change is required by law.

15. Contact Information

For questions about these Terms of Service, please contact us at: