1. Introduction

Win Core is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our accounting and business services.

2. Information We Collect

2.1 Personal Information

• Name, address, phone number, and email address
• National Identity Card (NIC) or passport details
• Business registration information
• Tax identification numbers
• Bank account and financial information
• Employment and income details

2.2 Business Information

• Company registration details
• Financial statements and accounting records
• Transaction data and invoices
• Payroll and employee information
• Tax returns and compliance documents

2.3 Website Information

• IP address and browser information
• Website usage patterns and preferences
• Cookies and tracking technologies
• Communication records with our team

3. How We Use Your Information

3.1 Service Delivery

We use your information to provide professional accounting, tax, and business services including:

• Preparing and filing tax returns
• Maintaining accounting records
• Processing payroll and compliance
• Company registration and secretarial services
• Financial consulting and advisory

3.2 Legal and Compliance

We may use your information to comply with legal obligations, including:

• Tax filing and reporting requirements
• Regulatory compliance and audits
• Anti-money laundering checks
• Court orders or legal proceedings

3.3 Communication

We use your contact information to:

• Provide service updates and notifications
• Send tax deadline reminders
• Share relevant business insights
• Respond to your inquiries

4. Information Sharing and Disclosure

4.1 Limited Sharing

We only share your information in the following circumstances:

• Government Authorities: When required by law or regulation
• Professional Partners: With your consent for specific services
• Service Providers: Trusted vendors under strict confidentiality agreements
• Legal Requirements: Court orders, subpoenas, or legal proceedings

4.2 No Commercial Sharing

We never sell, rent, or share your personal information for commercial purposes or marketing by third parties.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures including:

• Encrypted data transmission and storage
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Physical security of office premises

5.2 Access Controls

Access to your information is restricted to authorized personnel who need it for service delivery. All staff sign confidentiality agreements and receive regular privacy training.

6. Data Retention

6.1 Retention Period

We retain your information for the following periods:

• Tax Records: 7 years as required by Sri Lankan law
• Company Records: As required by Companies Act
• Payroll Records: 7 years from employment end
• Communication: 3 years for service quality

6.2 Secure Disposal

When retention periods expire, we securely delete or destroy information using industry-standard methods.

7. Your Rights

7.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Receive copies of your data in readable format
• Understand how your information is being used

7.2 Data Portability

Upon request, we can provide your data in commonly used electronic formats for transfer to other service providers, subject to legal and professional obligations.

8. Cookies and Website Analytics

8.1 Cookie Usage

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and services

8.2 Cookie Control

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Professional Confidentiality

As professional accountants, we are bound by strict confidentiality requirements under the Institute of Chartered Accountants of Sri Lanka (ICASL) code of ethics, which provides additional protection beyond this privacy policy.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to clients with 30 days' notice.

11. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

Win Core - Data Protection Officer
Email: info@wincore.lk
Phone: +94 77 747 0904
Address: 411/5, Havelock Road, Colombo 06, Sri Lanka. 00500

12. Complaints

If you have concerns about our data handling practices, you may file a complaint with the Personal Data Protection Authority of Sri Lanka or relevant regulatory body.