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WinCore
🇱🇰 Healthcare BPO Services

Healthcare finance & patient support outsourcing

Manage accounting, payroll, audit readiness, and patient coordination with a compliant Sri Lankan team that understands hospital rigor.

Clinical payroll accuracy
Doctors • Nurses • Staff
Audit success rate
Accreditation pass on first attempt
Response coverage
24/7 escalation desk

Care-grade pod for hospitals and clinics

We run finance, patient coordination, and accreditation preparation with the documentation rigor regulators expect.

Accreditation ready

Evidence packs, SOPs, and compliance trackers for accreditation visits and audits.

Clinical payroll expertise

Overtime, allowances, locum rates, and consultant contracts handled with zero variance.

Handoff milestones

  • Week 1: SOP capture, EMR/ERP integration, access audit
  • Weeks 2–3: Parallel finance + patient support runs with QA
  • Week 4: Live operations with daily variance reports

Where hospitals ask for support

Audit documentation gaps

Policies, logs, and evidence live in emails—making accreditation stressful.

Staff payroll disputes

Shift allowances, locum claims, and overtime often miss validation.

Patient coordination overflow

Call volumes and appointment requests spike beyond in-house capacity.

Inventory & procurement leakage

Stock levels and vendor reconciliations lag, causing shortages and write-offs.

Pods tailored for healthcare operations

Use the accordions to explore each module. Combine finance, patient desk, and compliance support as needed.

Finance & compliance pod

Month-end close, RAMIS, procurement control, and audit evidence packs for healthcare boards.

  • Daily bank/inventory reconciliations
  • Procurement tracker with variance alerts
  • Accreditation readiness portal with document library
Finance ops
Clinical payroll & HR

Shift, locum, on-call, and consultant payment management with dispute resolution desk.

  • Roster and attendance validation
  • Locum contract management
  • EPF/ETF submissions & statutory reporting
People ops
Patient coordination desk

24/7 scheduling, billing queries, and escalation handling with empathy scripts and QA.

  • Appointment scheduling & reminders
  • Insurance/claims clarification desk
  • Escalation workflows with clinical leads
CX
Healthcare onboarding in 3–4 weeks

Measured healthcare outcomes

Findings ↓ 80%

Audit readiness boost

Standardised documentation and evidence packs for provincial hospital group.

Grievances ↓ 70%

Payroll dispute reduction

Shift validation and locum contract dashboard rolled out in 30 days.

Response SLA 95%

Patient experience uplift

24/7 patient desk with empathy scripts and QA scoring.

Stockouts ↓ 60%

Inventory visibility

Procurement tracker, vendor reconciliation, and weekly reporting cadence.

Trusted by regional operators

Logos representative of clients and partners we have supported across finance, apparel, healthcare, and technology.

Co-design your healthcare shared service pod

Share bed count, speciality mix, and current support bottlenecks—receive a pod blueprint with governance in under 5 business days.

Healthcare BPO Sri Lanka | Finance & Patient Support | WinCore | WinCore BPO Sri Lanka